Purpose of Training

The training is for present managers and candidates for managers.
The goal of the training is to prepare participants for effective management. The training provides knowledge of planning, team building and managing and economics.

Form of Training

The participants have opportunity to practice the acquired skills during the training. The lecture is limited to the necessary minimum. We use individual and group exercises, targeted discussions, case studies and role-playing during the workshops.

Training program
  • Function od Manager - role, importance, challenges
  • Leadership - definitions and rules
  • Interpersonal communication - role and meaning, methodology, tools
  • Definition of management
  • Enterprise value management
  • Strategic management
  • Management by purposes
  • Idea and methodology of quality management
  • Methodology of personnel management
  • Project management
  • The most important issues of crisis management
  • Time management
  • Customer relationship management
  • Management of main processes - sales, production, logistic, purchases
Are you planning a training?

Management means anticipating, organizing, assigning tasks and - most importantly - communicating with people

Tomasz Krawczyk
Content Director

Purpose of Training

The training is addressed to current managers (if you are just preparing to be a manager, go to the Manager's School). The goal of the training is to prepare participants for effective management. The training provides knowledge of planning, team building and managing and economics

Form of Training

The participants have opportunity to practice the acquired skills during the training. The lecture is limited to the necessary minimum. We use individual and group exercises, targeted discussions, case studies and role-playing during the workshops.

Training program
  • Leadership - definitions and rules
  • Interpersonal communication - role and meaning, methodology, tools
  • Managers' coaching tools
  • Enterprise value management
  • Strategic management
  • Management by purposes
  • Idea and methodology of quality management
  • Methodology of personnel management
  • Idea and methodology of project management
  • Crisis management
  • Time management
  • Customer relationship management
  • Management of main processes - sales, production, logistic, purchases
Are you interested
Purpose of Training

The training is addressed to people conducting public presentations, moderate meetings and professional spokespersons. The aim of the training is to support participants in the professional conduct of public events.

Form of Training

The participants have opportunity to practice the acquired skills during the training. The lecture is limited to the necessary minimum. We use individual and group exercises, targeted discussions, case studies and role-playing during the workshops.
Podczas szkolenia uczestnicy etapowo opracowują własne wystąpienie i prowadzą prezentację przed resztą grupy. Wystąpienia są nagrywane za pomocą sprzętu video i podlegają ciągłej analizie.

Training program
  • BLOCK 1 - Attitude
    body language, voice and manner of speaking, arousing sympathy, contact with the audience, ways of dealing with stage fright
  • BLOCK 2 - Communication
    questions during the presentation, ways to control the conversation, types of questions and how to use them during presentations, techniques exerting pressure, typology of behavior of the participants of the presentation and ways of handling them, detailed discussion of how to handle the so-called negative leaders
  • BLOCK 3 - Moderating the discussion
    rules for initiating discussions, contra questions - authoring technique, the art of persuasion, objections to our theses - motives, types and ways of dealing with them
  • BLOCK 4 - Aids
    visual aids, multimedia presentation, use of presentations, microphone, flipchart
  • BLOCK 5 - Action plan
    goals and plan of the speech, preparation of the speech
Detailed program?
Purpose of Training

The training is for people who manage or prepare to manage of group of employees. The aim of the training is to prepare participants to effectively build and manage a team.

Form of Training

The participants have opportunity to practice the acquired skills during the training. The lecture is limited to the necessary minimum. We use individual and group exercises, targeted discussions, case studies and role-playing during the workshops.

Training program
  • BLOCK 1 - Introduction to Personnel Management
    natural style of people management, evolution of people management thoughts, building of company image, goal management, goals and planning, engagement, Deming Circle, quality management
  • BLOCK 2 - Personnel Management Styles
    discussion of the types of personnel management styles and ways of their implementation, leadership, manager's coaching, delegation of duties
  • BLOCK 3 - Recruitment - team building
    roles of employees in the team, formulating expectations, realisation of the recruitment process, implementation of a new employee, activities integrating the team
  • BLOCK 4 - Motivation
    methods and principles of motivating employees, motivating by Z.P.C., theory of reinforcement, incentives, mobilization, work environment, team influence, leadership role, career path, salary, auto-motivation, communication
  • BLOCK 5 - Separation
    separation rules, free calls
Detailed program?
Purpose of Training

Realisation of processes requires cooperation of people in a modern organisation. In order to achieve efficient and effective processes, it is necessary to motivate, it mean skillful and conscious managerial impact on employees. The training shows sources of motivation and methods of obtaining it.
Understanding the human psyche, recognizing the mechanisms of self-motivation and understanding the principles of choising employees allows us to build effective team, committed to the tasks realisation and friendships oriented to clients and collegaues

Form of Training

The participants have opportunity to practice the acquired skills during the training. The lecture is limited to the necessary minimum. We use individual and group exercises, targeted discussions, case studies and role-playing during the workshops.

Training program
  • BLOCK 1 - Motivating in management
    the concept, functions, goals and theories of motivation, theories of F.W. Taylor, A. Maslow, F. Herzberg, B. F. Skinner, John W. Atkinson, D. McClelland and J.S. Adams
  • BLOCK 2 - Managers in the organization
    functions and roles of a manager, motivational role of the leader, leadership, mission
  • BLOCK 3 - Interpersonal communication
    relation between manager - employee, active listening, feedback, manager's coaching, empathy
  • BLOCK 4 - Conflict in organization
    how it arises, sources, solutions, counteracting, organizational culture, mobbing
  • BLOCK 5 - Material motivation
    advantages and disadvantages, pay, unrealistic promises, bonuses and gratuities
  • BLOCK 6 - Intangible motivation
    incentives, non-financial gratuities, praise
  • BLOCK 7 - Team influence on motivation
    what is teamwork, how it affects, "team spirit", success factors
Are you interested?

Have you ever noticed how fast time flows when you have something very urgent to do?
The ability to manage your and your team's time can contribute to your success today.

Purpose of Training

The training shows the methodology of work organization, allowing to prevent the loss of valuable time. Eliminate "time thieves" and set priorities for action and implementation. During the training, we provide knowledge about the methodology of effectively setting goals, planning their realisation and setting long-term priorities.

Form of Training

The participants have opportunity to practice the acquired skills during the training. The lecture is limited to the necessary minimum. We use individual and group exercises, targeted discussions, case studies and role-playing during the workshops.

Training program
  • Understanding time - the role and meaning of time
  • Time management in a business approach
  • Myths of time management
  • The role of the management system and managers
  • Delegation of duties
  • Effectiveness of meetings
  • Management by purposes (including Gantt's chart)
  • The principles of Eisenhower and Pareto
  • Excessive paperwork, information and matters
  • Workplace organization
  • Biorhythm and work organization
  • "Thieves" of time
Detailed program?

In poor customer service, Polish companies lose 8.8 billion euros annually (Greenfield Online), because some clients go to competitive companies or give up the buying of some good. However, companies do not know how many customers they lost, which, when, why and how it affected their sales revenues.
The ISO 9000 requires monitoring of customer satisfaction as one of the measures of the quality management system, recommending using it as an important management tool.

Purpose of Training

The training shows techniques and methods for conducting customer satisfaction surveys and tools for identifying the clients' needs and expectations.

Form of Training

The participants have opportunity to practice the acquired skills during the training. The lecture is limited to the necessary minimum. We use individual and group exercises, targeted discussions, case studies and role-playing during the workshops.

Training program
  • Definitions of 'Customer' and 'Customer satisfaction'
  • The goals of measuring customer satisfaction
  • Conscious and unconscious clients' expectations
  • The purchase process
  • Decision-making unit in the company
  • The correct selection of the research sample
  • The scope and area of acquired information
  • Types of researches and selection of the research method
  • Methods of questionnaire design
  • Frequency of tests
  • Research analysis and reporting
Detailed program?

The participants of our trainings use free expert's advice for a year after training

Next training

Sale

Arousing interest, convincing, relationships, controlling of conversation, retail, B2B.

Negotiation

Tactics, strategies, communication, reactions, traders, merchants, managers, debtors.