Purpose of Training

The training is for present managers and candidates for managers.
The goal of the training is to prepare participants for effective management. The training provides knowledge of planning, team building and managing and economics.

Form of Training

The participants have opportunity to practice the acquired skills during the training. The lecture is limited to the necessary minimum. We use individual and group exercises, targeted discussions, case studies and role-playing during the workshops.

Training program
  • Function od Manager - role, importance, challenges
  • Leadership - definitions and rules
  • Interpersonal communication - role and meaning, methodology, tools
  • Definition of management
  • Enterprise value management
  • Strategic management
  • Management by purposes
  • Idea and methodology of quality management
  • Methodology of personnel management
  • Project management
  • The most important issues of crisis management
  • Time management
  • Customer relationship management
  • Management of main processes - sales, production, logistic, purchases
Are you interested?
Purpose of Training

The training is addressed to current managers (if you are just preparing to be a manager, go to the Manager's School). The goal of the training is to prepare participants for effective management. The training provides knowledge of planning, team building and managing and economics

Form of Training

The participants have opportunity to practice the acquired skills during the training. The lecture is limited to the necessary minimum. We use individual and group exercises, targeted discussions, case studies and role-playing during the workshops.

Training program
  • Leadership - definitions and rules
  • Interpersonal communication - role and meaning, methodology, tools
  • Managers' coaching tools
  • Enterprise value management
  • Strategic management
  • Management by purposes
  • Idea and methodology of quality management
  • Methodology of personnel management
  • Idea and methodology of project management
  • Crisis management
  • Time management
  • Customer relationship management
  • Management of main processes - sales, production, logistic, purchases
Are you interested?
Purpose of Training

The aim of the training is to provide the competences necessary to be a management representative of the quality management system and to present a wide range of issues related to quality management.

Form of Training

The participants have opportunity to practice the acquired skills during the training. The lecture is limited to the necessary minimum. We use individual and group exercises, targeted discussions, case studies and role-playing during the workshops.

Training program
  • discussion about the basics of the W. E. Deming's philosophy
  • presentation and discussion of the ISO 9001 standard requirements
  • definitions of the ISO 9000 standard
  • eight principles of quality management
  • principles of documenting the quality system - types of documents
  • planning activities in the quality management system
  • process analysis and evaluation of the quality management system
  • identification of nonconformities
  • customer satisfaction survey methodology
  • audit guidelines in the ISO 19011 standard
  • human resource management
  • company's image and quality management system
  • improvement tools
Are you interested?
Purpose of Training

The training familiarizes the candidates for Internal Auditors with the requirements of the ISO 9001 standard, auditing methodology and principles of coordination, planning, preparation and conducting internal audits.

Form of Training

The participants have opportunity to practice the acquired skills during the training. The lecture is limited to the necessary minimum. We use individual and group exercises, targeted discussions, case studies and role-playing during the workshops.

Training program
  • discussion of the ISO 9001 standard requirements
  • definitions in the ISO 9000 standard
  • eight principles of quality management
  • principles of documenting the quality system - types of documents
  • philosophy of W. E. Deming
  • audit guidelines included in the ISO 19011 standard
  • types of audits and their characteristics
  • the auditor's attitude - skills, features
  • planning, coordination, preparation, conducting and documentation of internal audits
  • assessment of the quality management system and audit results
  • identifying discrepancies
  • techniques of asking questions and conducting conversations with the audited persons
More detailed program?
Purpose of Training

The training is for people intending to acquire new qualifications and work as an internal coach or an independent external trainer.

Form of Training

The participants have opportunity to practice the acquired skills during the training. The lecture is limited to the necessary minimum. We use individual and group exercises, targeted discussions, case studies, role-playing and video recording during the workshops.

Training program
  • MODULE 1 - Introduction - roles and functions of the Business Trainer, psychology of the profession. Traps, ethic, didactic, tools of attention focus, effectiveness of remembering
  • MODULE 2 - Attitude - body language, voice and manner of speech, diction, intonation, melody, arousing sympathy, contact with training participants, stage
  • MODULE 3 - Designing the training process - diagnosis of needs, design principles, structure and tools
  • MODULE 4 - Interpersonal communication - types of questions, controlling conversations, techniques exerting pressure
  • MODULE 5 - Communication with the group - participants' behavior, negative leaders, sociology and social engineering
  • MODULE 6 - Moderating discussions - initiating discussions, Countering Questions, the art of persuasion, objections to our theses
  • MODULE 7 - Auxiliary means - visual, multimedia, microphone, flipchart
  • MODULE 8 - Action plan - goals and plan of training, development
Are you interested?

The participants of our trainings use free expert's advice for a year after training

Next training

Sale

Arousing interest, convincing, relationships, controlling of conversation, retail, B2B.

Negotiation

Tactics, strategies, communication, reactions, traders, merchants, managers, debtors.